Refunds Policy

1. Introduction

This Refunds Policy outlines the guidelines and procedures for refunds on courses and services purchased from SkillMarketer. We strive to provide high-quality educational content and want you to be satisfied with your purchase. However, we understand that there may be instances where a refund is warranted.

2. Satisfaction Guarantee

We offer a 14-day satisfaction guarantee for all our courses. If you are not satisfied with your purchase for any reason, you may request a refund within 14 days of the purchase date, provided you meet the eligibility criteria outlined below.

3. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

• The refund request must be submitted within 14 days of the purchase date
• You have not completed more than 25% of the course content
• You have not downloaded more than 25% of the course materials
• You have attempted to address any technical issues with our support team
• For 1-on-1 coaching or consultation services, cancellation must be made at least 48 hours before the scheduled session

4. Non-Refundable Items

The following purchases are non-refundable:

• Course bundles or packages with special discounts
• Courses that are explicitly marked as non-refundable during purchase
• Add-on services or materials purchased separately from a course
• Customized training programs developed specifically for you or your organization
• Any course where you have received a certificate of completion

5. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to [email protected] with the subject line "Refund Request"
2. Include your full name, email address used for purchase, order number, and course name
3. Provide a brief explanation for your refund request
4. If applicable, include any relevant screenshots or information that support your request

6. Refund Processing

Once your refund request is received, we will review it and notify you of the decision within 5 business days. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 business days, depending on your payment provider's policies.

7. Partial Refunds

In some cases, we may offer a partial refund if:

• You have consumed a substantial portion of the course but experienced legitimate issues with the content
• There were extended service disruptions that prevented you from accessing the course
• Other exceptional circumstances as determined by our refund review team

8. Special Circumstances

We understand that special circumstances may arise that are not covered by this policy. If you believe you have a unique situation that warrants consideration for a refund outside of our standard policy, please contact our customer support team, and we will review your case individually.

9. Changes to This Policy

We reserve the right to modify this Refunds Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically to stay informed of any updates.

10. Contact Us

If you have any questions about this Refunds Policy, please contact us at:

Email: [email protected]